Shipping policy

In the cases in which it is necessary to carry out the physical delivery of the contracted good, the deliveries will be made within the scope of the following territory: Spain (Peninsula) and the European Union.

Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Site www.ziucoffe.com according to the shipping method selected by the User and, in any case, within a maximum period of 30 days. natural to count from the date of the confirmation of the order.

If for any reason the delivery date cannot be met, the User will be contacted to inform him of this circumstance and he may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the absence of the User, the order may be returned to the sender. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, they must contact info@ziucoffee .com to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to the company, it will be understood that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for additional expenses resulting from the User's own choice of a delivery method other than the least expensive method of ordinary delivery offered by the Site www. .ziucoffee.com, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost, which may be passed on .

For the purposes of these Conditions, it will be understood that the delivery has taken place, or that the order has been delivered, in the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when the company receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount to be paid by the company.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT) , purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at all times depending on the specific item in question.